We are an independent, impartial organisation established to support employers, employees, trade unions, and employer associations in fostering effective working relationships.
Founded in 2001 as part of Jersey’s employment legislation programme.
JACS operates under the JACS Law 2003 and is modelled on the UK’s Advisory, Conciliation and Arbitration Service.
JACS is a free and confidential service.
About JACS
For example, did you know ...
We are not part of Government nor are we the Tribunal.
“To assist in the building of harmonious relationships between employers and employees, both collectively and individually, and thereby help improve the performance and effectiveness of organisations.”
We are committed to:
Acting independently and professionally
Respecting confidentiality
Being accessible and responsive
Using resources efficiently
Maintaining a motivated and courteous team
JACS provides a range of services to support employment relations across Jersey:
Dispute Resolution
Information & Advice
Education & Training
We aim to:
Acknowledge requests within 24 hours to 5 working days, depending on the service
Provide clear terms of reference for conciliation and arbitration
Deliver reports and awards within 3 weeks of hearings
Respond to all enquiries promptly and courteously
JACS regularly reviews its performance to ensure continuous improvement. We assess service delivery, gather user feedback, and publish results in our Annual Report.
Disclaimer:
The information provided on this website is for general guidance only and does not constitute legal advice. JACS is not responsible for the content of external websites linked from this site.
JACS is led by Director Patricia Rowan, supported by a dedicated team:
Oversight is provided by a non-executive Board chaired by Hilary Griffin, with members representing employers, employees, and independent perspectives.
If you're dissatisfied with our service, please contact Director Patricia Rowan.
If unresolved, you may write to Chair Hilary Griffin. We also welcome positive feedback and suggestions for improvement.
Whether you have a quick question or need help with a complex issue, we’re here to support you. Our calls are recorded for training purposes.
Call or email us for clear, confidential advice or see us at 3rd Floor, 1 Seale Street, St Helier, Jersey, JE2 3QG
Below is a selection of external websites that may be of interest. Each link will open in a new window, allowing you to explore these resources alongside this site.
Disclaimer: The information provided here is intended for general guidance only. While we strive to ensure accuracy, it does not constitute legal advice.
JACS is not responsible for the content of external websites linked below.
The official website of the States of Jersey. It offers comprehensive information on government departments, including Social Security, as well as updates on local issues.
Jersey Legal Information Board – www.jerseylaw.je
The official source for legal information in Jersey. This site includes legislation, unreported judgments (from 1997 onward), Royal Court Practice Directions, consolidated Royal Court Rules, and the Jersey Law Review.
Citizens Advice Jersey – www.citizensadvice.je
Provides free, impartial, and confidential advice on a wide range of topics, including housing, benefits, employment, debt, tax, legal matters, immigration, family issues, and consumer rights.
Contact:
Phone: 01534 724942
Email: advice@cab.org.je
Jersey Employment Trust – www.jet.co.je
Offers a helpful publication: Employment & Disability: A Good Practice Guide for Employers in Jersey (PDF)
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