Difficult Conversations 29 March 2012

Do either of the quotes below ring a bell?

"The new member of the team worked all night on the presentation, but there were big mistakes in it, and I’ve got to tell her before she makes them again."

or

"Mary’s attitude to her work colleagues puts everyone’s back up. As team leader they’ve asked me to deal with .... I just don’t know how!"

There are certain conversations all team leaders or managers dread: the ones in which we have to deliver bad news, discuss a sensitive or "political" subject, or talk about a project or meeting that’s gone wrong.

The mere thought of having these difficult conversations can fill you with anxiety, and distract you from other work. You don’t want the situation to blow up in your face. As much as it’s tempting, you don’t want to just avoid the whole mess, either. You want to take charge and talk about it - effectively. But how?

If you manage people, work in Human Resources, or care about your friends at work, the chances are good that one day you will need to hold a difficult conversation.

This course identifies the steps that will help you hold difficult conversations when people need professional feedback.

Location: St Paul’s Centre

Time: 8.45 refreshments; 9.00am (prompt) to 12.30 pm

Course fee: £25

To make a booking or for further information contact the Jersey Advisory and Conciliation Service.
Tel: 730503    Fax: 733942    E Mail: jacs@jacs.org.je